Lowes is essentially the company’s focus on home improvement, but they also provide some products that are used in our daily lives. Sit is the satisfaction of a public-oriented business customer is one of a company’s most significant elements.
Lowes Company, Inc. is an American corporation that specializes in home improvement, also known as Lowe’s. Headquarters in Mooresville, North Carolina.
This firm runs a chain of retail stores in united states and Canada. It is the second biggest hardware chain in united states as well as worldwide.
Mr. Lucius smith Lowe launched the first Lowe shop in 1921. After his death, his daughter MS. Ruth was taken over by all the business network. She sold her brother Jim to the business. And it took Buchan’s partner.
They divided in 1952 as they differed in their job. Buchan took over hardware and Lowe took up another company venture.
Lowes has served more than 2355 sites in United States, Canada Mexico, etc., according to data.
Lowe’s is situated at:
First of all, in Canada, Lowes did open of their first branch on Dec 2007 and then expanding it to Australia. They’ve got three shops opened.
They began 3 more maple and Brampton shops in 2008. There are also 19 new shops to be opened now, and they are under building.
Canada has 62 sites by 2018. And each shop includes a $20.5 million investment.
In Australia, they open their first shop in bay brook, Victoria in 2011, after Lowe becomes Master home improvement.
The shop will be owned by Lowe’s Companies Inc. 1/3 and other partners will own 2/3. By 2018, all shops will cease to trade before 2016.
Objectives of the survey:
- Overall satisfaction of customer with the service.
- Quality of service by the serving staff.
- Quick service solvation for the issue faced.
- Overall importance for the cost you expected.
- Friendliness of our staff-members.
Why customer satisfaction survey is needed?
The goal is to gain insight and comprehension of how customers perceive their experience.
Customers are permitted to disclose valued fee drawback, recommendations, suggestions, ideas, views, and complaints about the Lowe business.
Lowe’s is currently encouraging customers to complete a customer satisfaction survey. A survey invitation on selected receipts is currently being released.
Through this in Lowe’s Feedback Survey Program, customers can educate the company about their recent shopping experience.
Prizes /Rewards after completion of a survey:
- Lowes offers a chance for each survey participant to take part in the Lowes Sweepstakes to show their appreciation to the business.
- Every month, five lucky survey participants can get one of the $300 cheque.
- This survey is separate from a Lowes coupon or Lowes gift card.
- The winner is able to spend the cheque at the nearest store.
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With your company understanding advised. Your views and opinions will help and improve their customer service efficiency.
Company respects the customer’s ideas and acts accordingly. It will benefit the company’s development and revenues.
So serving better is going to be better.