Being it an America’s second gigantic fast food chains after the chain of McDonald’s restaurant, KFC is being specialized and is well known for its chicken which is fried.
KFC came up as start-up and was established on road-side.
It grew up on the basis of a well-known franchise concepts and since then it is known to be the second gigantic food chain in the food industry.
The menu including from chicken fries to hamburgers everything is made available to the consumers looking for their ful filment of day to day lifestyle.
The restaurant always believes on following a key rule or can be called as policy of ‘Customer is Always Right’, on this concept basis only KFC worked to fulfil the requirement of consumers and always strived for achieving customer satisfaction.
They always believe that it is only dependent on the consumers or customers who keeps helping the restaurants for its growth and expanding rapidly and making a brand name in the food market.
If the customers do not get fulfilled satisfactorily, then it is the customer’s duty to help the company and leave a feedback and respond to the services provided to them by the restaurant.
And if the customer thinks that the issue stated should be corrected, then it should be corrected by the restaurant as early as possible for achieving great customer satisfaction and also success.
Whenever you give a visit to KFC food mall, they welcome you and do not just greet with a smile due to which the customer feels free here and thinks as if it is his home.
This makes it the best promoting strategy as not to get a one-time visitor for the restaurant but to gain an everlasting supporter for lifetime.
One of the best promotion strategies followed these days in the market are online surveys.
For getting up to fill an online survey you need these steps to be followed:
- It is compulsory to give a visit to the official website by the host ‘feedkfcBack’.
- Now you have arrived at the site, you are supposed to enter the invite voucher code for the survey which is been mentioned on your latest purchasing receipt.
- Fill in this code at its proper space.
- And now that you entered the code, you are good to go.
Even like other restaurants, KFC also runs several offers for the customers who successfully gives feedbacks regularly.
The offers menu might include free gift cards, coupon codes as well, which will be drawn by the help of a lucky draw system and the lucky customers will get the benefit of the offer.
This gives the customer a remarkable emotion and they think of doing it same again in future.
Due to the malicious affairs in the market, KFC hires professional team members who are good for looking into these types matters and then they try to fix them for the restaurant to maintain the company’s dignity in the market full of competition.
Read more: Chipotlefeedback
This is the easiest way for the customers to leave their suggestions as well as grievances at one place.